Contact
We are here when you need us
Support runs through the app, so your message arrives with the context we need to answer it properly rather than starting with a round of questions.
- 1Open FireLog on your phone.
- 2Tap the gear icon at the top of Your Projects to open Settings.
- 3Choose the support option and write us a message.
- Something is broken
- Send it from Settings and the app attaches your device, OS version and app build automatically — the three things we would otherwise have to ask for.
- Feature request
- We prioritise by real on-call pain. Describing the moment you needed the thing is more useful than naming the feature.
- Your data
- Access, correction, or deletion requests go through the same route. What we hold and why is set out in the privacy policy.
We read everything that comes through. Response times are usually a day or two, longer at weekends.